How long until my order has shipped?
To create each item takes 3-5 business days. However, we do offer a "rush" option so your item will ship either same day or the next business day. Please contact us and we will be happy to upgrade your order with a. rush fee purchased. Please note we do not rush custom orders unless previously agreed on.
How is price calculated for shipping?
Price is based on your item weight and your location. Mugs are shipped priority mail and everything else is shipped first class international, both through USPS. The rate you are quoted at checkout is the same the USPS website would calculate and this is the cheapest shipping provider.
Can you gift wrap my order or add a card?
All of our mug orders come with option to choose gift wrapping when you are selecting the options on each listing. If you would like a free notecard and envelope with your order please send us the text in the notes section located in your cart. The notecard is available for any order whether you want your order gift wrapped or not. Please contact us to give us the text for your notecard.
I live in Charlotte can I do local pickup?
Updated: Due to the NC stay at home order we are no longer able to make a local pickup option until further notice.
I put the wrong shipping address when checking out, can you change it?
As long as your order hasn't shipped we are happy to change that. Please note if you are changing your address to a different shipping zone this might incur more shipping costs and we will send you a link for the difference.
My package has shipped but I put an old address, what can I do?
Unfortunately, once an item is marked shipped the postage for that location has been purchased already and is on its way to the post office. The best thing you can do is contact your post office or go to their website to see if a package intercept is possible. Take your tracking number located on your receipt and contact USPS immediately. Link: https://retail-pi.usps.com/retailpi/actions/index.action
What is your return and change policy?
Please head here: https://www.rosegoldrebel.com/pages/return-exchange-policy