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We understand buying online can be tricky! Therefore when ordering from us we will be happy to offer an exchange. Please note customer will be responsible for return and new shipping costs for the exchange. Unfortunately at this time we do not offer returns due to the nature of our constantly changing inventory.

The following items are final sale and cannot be exchanged:
  • Items purchased with a discount code/temporary sale of 20% off or more
  • Jewelry
  • Body/Aromatherapy Items (Candles, Bath Bombs, Etc)
  • Phone Cases
  • Pillows
  • Art Prints and Cards
  • Hair Accessories 
  • Custom or Personalized items

All items must be exchanged within 30 days of being delivered to you. We will use the delivery date from the USPS tracking link provided at the time of shipment. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense. After 30 days, we are unable to accept returns on any purchases.

Please include an exchange form in your return package. If you do not have your order number, email hello@rosegoldrebel.com.

Please send returns to:

Rose Gold Rebel Returns
1317 Pecan Ave.
Charlotte, NC 28212

If you live in near Charlotte, NC, feel free to bring your return to our storefront, located in Plaza Midwood. 

Once the exchange is received, please allow 5 business days for processing. You will receive an e-gift card via email. This can be used online or in our Charlotte, NC storefront. 

EXCHANGE FORM: Download Here
DAMAGED ITEMS
If you receive a damaged/defective item, please email hello@rosegoldrebel.com within 5 days of delivery. Please include a picture of the damage and your order number. We will then email instructions on how to proceed.

 

LOST PACKAGES
USPS provides insurance up to $100 on Priority Mail packages. We recommend upgrading to Priority shipping at check out. Rose Gold Rebel is not liable for packages that are lost, stolen, or delayed in transit and will not offer a refund. Please email hello@rosegoldrebel.com for assistance in filing an insurance claim on USPS.gov.